21 Replies ・ Started by nitzi at 2017-09-29 19:53:00 UTC ・ Last reply by nitzi at 2017-11-16 03:44:14 UTC

Draw feature in Chrome not working

For some reason, the Draw function of Jisho.org doesn't work on Chrome nor FireFox, but it does work on Microsoft Edge.
Can someone help me get it to work on Chrome please. (I prefer Chrome)


Kimtaro Admin at 2017-10-07 00:22:58 UTC

What device and operating system and version of chrome are you using? It works for me in chrome on Mac OS X.

jakobd2 at 2017-10-07 02:33:25 UTC

Considering the mentioning of Microsoft Edge, I'd guess they use a Windows 10 device.

Kimtaro Admin at 2017-10-12 22:00:33 UTC

Yeah, and it’s probably a tablet. I’ve gotten scattered reports about that combination before. So I’m adding this to that bug ticket.

nitzi at 2017-10-15 23:27:15 UTC

I use a Windows 10 PC (not a tablet), and it's "Version 61.0.3163.100 (Official Build) (64-bit)" (the latest version).

nitzi at 2017-10-15 23:33:17 UTC

Chrome is version 61 ⇈

Kimtaro Admin at 2017-10-15 23:31:57 UTC

@nitzi thank you for the details. I’ll try it out in an emulator and see if I can replicate the bug.

Leebo at 2017-10-15 23:33:37 UTC

I've had times where the draw feature goes back and forth between working and not working, on PCs using Chrome. If it happens again, I'll try to document the specific situation, but hasn't been device dependent for me.

nitzi at 2017-10-19 01:29:36 UTC

any progress?

Kimtaro Admin at 2017-10-20 22:13:50 UTC

I just tried in Chrome 62 in Windows 10 and it was working fine.

@nitzi is it consistently not working? Do you have any extension installed? If so try disabling them and see if that fixes it.

nitzi at 2017-10-25 12:38:26 UTC

It's consistently not working :(
I disabled all my extensions and userscripts, and it still doesn't work.

Kimtaro Admin at 2017-11-05 19:27:10 UTC

@nitzi Do you use a mouse as the input device, or a tablet or something else?

Rumite at 2017-11-05 21:16:30 UTC

I have the same problem, but only in Chrome, it works in Firefox.
I'm using Chrome 62 and Firefox 56.0 on Ubuntu 16.04 LTS. I have a graphics tablet but I tried without it and same results.

Kimtaro Admin at 2017-11-05 23:07:29 UTC

Can you describe how it is behaving? Is it not returning any results, or is it returning a single result “f”?

Kimtaro Admin at 2017-11-05 23:24:47 UTC

I've dug into this a bit more and there seems to be something odd going on on the server side. I'll post again when I know more/have a fix.

Rumite at 2017-11-06 11:18:26 UTC

Sorry, I wasn't clear enough. The draw function actually works, but I can't see what I'm drawing.
I think that's from my end, but Jisho is the only website where I have this issue.

dijek at 2017-11-07 02:08:10 UTC

I don't know how helpful it is, but on my Windows 10 laptop that has a touch-screen, in chrome, I can use my touchscreen but my mouse doesn't work. Also, sometimes I can't see the lines. I don't know why I couldn't use the mouse because I think the touch-screen just emulates it online.

Kimtaro Admin at 2017-11-07 20:04:52 UTC

@Rumite Ah, that is probably a different issue, one that I also haven't been able to replicate or fix yet.

@dijek That does help - I wonder if the drawing library we use doesn't support touch events properly on all platforms.

nitzi at 2017-11-07 20:21:21 UTC

I use a mouse

Kimtaro Admin at 2017-11-07 20:25:00 UTC

@nitzi In what way is it not working?

Is it showing kanji results, but no strokes when you draw?

Is it showing the strokes that you draw, but returns nothing at all?

Is it showing the strokes that you draw, but returns only "f" as the result?

nitzi at 2017-11-10 18:41:12 UTC

Throughout the video, I'm clicking and dragging (I don't know how to show clicks).

nitzi at 2017-11-16 03:44:14 UTC

@Kimtaro I posted a video ↑ showing what happens. I really want this to work. Please help 🙏

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